Davis - We saw your review I wanted to extend an apology, however, we looked up your order and then searched our email inboxes for your with your address —- and I can guarantee we never received any emails from you reaching out to us. Would you mind letting me know what email address you wrote to us with? This way we can triple check and investigate into why your email was not received. We are more than happy to help you with an exchange or refund.
Also, our records (usps) show that it was delivered to your address on Dec 30th. We have all of the tracking records, however, as it was an international package (we sent it from California to you in France) — to be honest, Once it leaves the USPS — I don’t know how the French post works, or how reliable they are. Please respond to this review with the email address you tried to reach us with — as I want to clear up any potential miscommunication before we reach out to you on the backend. The last thing I would want would be for us to reach out to you and have you send your response to the wrong email address (it has happened before). Thanks. Let’s get this resolved together.
And we literally have 100,000 customers. We are obviously not a scam. But I’m sorry you’re having a difficult experience.