Customer Service is open Monday - Friday from 9:00am - 5:00pm PST.
For questions regarding sizing, orders, upcoming releases, tracking, shipping emergencies, or wholesale, please send an email to the Gecko Hawaii Customer Service Department: cs@GeckoHawaii.com
For questions about orders, please include your full name and order number in your email for an expedited response time.
In some cases, we may respond to your email immediately, or even after our normal business hours -- but, in most cases you can expect a response within 24 hours. If your email has to do with a time sensitive shipping issue, such as adding the wrong shipping address, please use the word URGENT in all caps in the title of your email. Please only write URGENT in your title if it is a shipping emergency.
For any questions regarding collaborations, technologies, influencers, or if you'd like to report a website issue, please contact The Gecko Hawaii Marketing Dept: marks@geckohawaii.com. (Please do not send order related emails to our marketing department as it will take longer to receive assistance with an order.)
Gecko Hawaii Mainland HQ
951 Poinsettia Ave. Suite 602
Vista, CA 92081
Island HQ
1320 Liona Street, Honolulu, HI 96814