I placed a order for a 5 panel hat on July 3rd and paid for express shipping to receive it July 11th. The 11th came and the package still didn't ship. Sent them a email regarding my purchase and they emailed me back saying some orders were lost somehow and that my package would be shipped immediately. Gave it a couple of days checked my tracking and it still didn't ship. So here I am almost 2 weeks later and it still hasn't shipped...